Work spread everywhere
Important context is split across email, ticketing, documents, spreadsheets and business systems.
Practical technology for Irish businesses
AI and websites that make everyday work easier.
EnquiryOps builds professional websites, connects customer enquiries and puts AI to useful work across email, support and internal operations. We help your team spend less time on routine admin and keep the next step clear.
For Irish SMEs, with a focus on teams of roughly 5 to 30 people. Reviews take place by video through Proton Meet.
Example workflowIllustration
@Email
↗Tickets
◇Systems
AI assisted workspaceContext, rules and ownership
Connected01Email summarisedAction and owner identifiedNow
02Ticket reply draftedReady for employee review2m
03System updatedFollow up date recordedDone
People stay in controlRoutine work reduced
The operational gap
Good technology makes the next step clear.
A website enquiry needs a response. A support request needs an owner. An AI draft needs the right context and checks. We help those steps work together.
Repetitive administration
People copy information, summarise updates and recreate routine replies that could be safely assisted.
AI without a workflow
Employees try general AI tools, but useful prompts, review rules and business context are inconsistent.
No clear view of impact
It is difficult to see what has improved, where risk sits or whether new tools are saving useful time.
Services
Technology that connects to the way your business works.
Start with the part of the business that needs attention. Each service is shaped around your current tools, your team and a practical result you can measure.
Practical AI Workflow Launch
Identify one valuable use case, configure the right tools and introduce a controlled AI assisted workflow that your team can use confidently.
- ✓Use case and workflow design
- ✓Tool configuration and safeguards
- ✓Training, launch and measurement
Customer Enquiry Desk Launch
Create one clear process for customer enquiries across email, forms, support channels and the systems your team already uses.
- ✓Enquiry capture and routing
- ✓Ownership and follow up rules
- ✓Reply support and useful reporting
Website and Enquiry Workflow Launch
Build or improve a professional website, then connect enquiries and bookings to the people and processes responsible for responding.
- ✓Responsive and accessible website
- ✓Forms, questionnaires and booking
- ✓Email, support and CRM connections
What you receive
A clear scope. A working result. A confident handover.
Deliverables depend on the service you choose. We agree what is included, how it will be tested and who will look after it, so your team knows what to expect before work starts.
- ✓An agreed scope, delivery plan and clear breakdown of costs
- ✓A website, enquiry process or AI assisted workflow built around your needs
- ✓Relevant connections between forms, bookings, email and business systems
- ✓Tested customer journeys, clear ownership and follow up rules
- ✓Human review and safeguards wherever AI is used
- ✓Practical training, account access and operating guidance
- ✓An agreed handover, support arrangement and measures of success
How it works
From the first conversation to everyday use.
Five practical steps, with your team involved at each stage.
- 01
Review
Understand the work, systems, friction points and appetite for change.
- 02
Plan
Agree the scope, customer journey, costs and responsibilities.
- 03
Build
Create the website or configure the tools and connections your team needs.
- 04
Launch
Test real scenarios, check safeguards and train the people using the system.
- 05
Improve
Measure adoption and outcomes, then refine what is not working.
Measurable outcomes
See what is improving.
We agree useful measures at the start, from response times and enquiries assigned to overdue follow ups and routine administration time. Any tracking tools are scoped with you before they are introduced.
Enquiries captured
Track valid enquiries received and whether each has an owner and next step.
Faster response
Measure the time between an enquiry arriving and a useful first response.
Less routine admin
Track repetitive handling, data entry or summarising that has been reduced.
Consistent follow through
Track overdue actions and whether enquiries progress to a booking or reply.
€
Grow Digital Voucher
Your project may be eligible for support.
The Grow Digital Voucher may support eligible new software subscriptions and related configuration or training. Bespoke website development is excluded. A Digital for Business project must have been completed within the previous two years. Speak to your Local Enterprise Office before committing to work. Eligibility, eligible costs and approval are decided by the LEO. EnquiryOps cannot guarantee funding or approval.
About EnquiryOps
Built from experience where customers, systems and teams meet.
EnquiryOps was founded by Andrew English, a Technical Account Manager based in Dublin with experience partnering across product, support and engineering.
That background shapes a practical approach: understand the real business issue, configure the technology properly, make responsibilities clear and help the people using it feel confident. EnquiryOps brings those disciplines to Irish businesses that want to benefit from AI without building a large internal transformation team.
View Andrew's LinkedIn profileFAQ
Straight answers to common questions.
Do we need to replace our current CRM?
No. CRM is only one possible part of the work. We start with the tools you already use, such as email, ticketing, shared documents, finance software or a CRM. We only recommend a change when there is a clear operational reason.
Which platforms do you work with?
We work with established email, productivity, support, ticketing, CRM and automation platforms. The review is independent of any platform. The right combination depends on your existing systems, workflow, budget and internal capability.
Will AI reply to customers without a person checking?
Only where the risk and use case make sense, and only with agreed controls. A common starting point is AI assisted drafting that an employee reviews before sending.
How disruptive is implementation?
The work is phased around daily operations. We test with realistic enquiries, document the process and train the people who will use it.
Do you build websites?
Yes. EnquiryOps builds and improves professional business websites where the website is part of a wider enquiry workflow. This can include forms, questionnaires, booking, email routing, support systems, CRM connections and clear follow up.
Can the Grow Digital Voucher pay for this work?
Some new software subscriptions and related configuration or training may qualify. Bespoke website development is excluded. A Digital for Business project must have been completed within the previous two years. Discuss eligibility and application timing with your Local Enterprise Office before committing to work. EnquiryOps cannot guarantee funding or approval.
Who owns the website and domain?
Your domain should be registered in your name. Before work starts, the proposal will set out ownership of the finished website, access to accounts and source files, and what is provided at handover. Any third party software, themes or images remain subject to their own licence terms.
Can we update the website ourselves?
If your team needs to update text, images or other content, we include that requirement when choosing the platform. Editing access, training and any parts that need technical support are agreed before the build.
What are the ongoing costs and support arrangements?
Your proposal separates the project fee from recurring costs such as domain renewal, hosting and software subscriptions. It also explains any included launch support and optional maintenance, with the work covered and response expectations agreed in writing. Ongoing changes are scoped separately unless included in your agreement.
What happens in the free workflow review?
It is a free 30 minute video call with Andrew English through Proton Meet. We use your questionnaire responses to focus on the work causing the most friction, the systems involved and the outcome you want. You leave with a practical view of the strongest use case and sensible next steps.
Start with a conversation
What would you like to make easier?
Your free review is a 30 minute video call with Andrew English through Proton Meet. Tell us about your website, customer enquiries or AI plans. We will focus on your priorities and a sensible next step.