Work spread everywhere
Important context is split across email, ticketing, documents, spreadsheets and business systems.
Practical AI for Irish businesses
Put AI to work across the business you already run.
EnquiryOps helps Irish SMEs improve everyday work across email, customer support, ticketing, CRM and internal operations. We create safe, practical AI assisted workflows your team can actually run.
For established Irish businesses with roughly 5 to 30 employees. No AI theatre. Just useful implementation.
Connected workflow Live
@Email
↗Tickets
◇Systems
AI assisted workspaceContext, rules and ownership
Connected01Email summarisedAction and owner identifiedNow
02Ticket reply draftedReady for employee review2m
03System updatedFollow up date recordedDone
People stay in controlRoutine work reduced
The operational gap
AI is only useful when it improves real work.
Adding another tool rarely fixes a fragmented process. The opportunity is to connect AI to the systems, decisions and responsibilities your team already has.
Repetitive administration
People copy information, summarise updates and recreate routine replies that could be safely assisted.
AI without a workflow
Employees try general AI tools, but useful prompts, review rules and business context are inconsistent.
No clear view of impact
It is difficult to see what has improved, where risk sits or whether new tools are saving useful time.
Core engagement
Practical AI
Workflow Launch
A focused engagement that identifies the strongest use case, configures the right tools and helps your team put a controlled AI assisted workflow into daily use.
Find your first workflowBuilt around four areas of opportunity
01
Email & admin
Summarise, draft, extract actions and reduce repetitive handling.
02
Support & ticketing
Improve triage, knowledge access, reply quality and follow up.
03
Sales & CRM
Capture useful context, keep records current and make next steps visible.
04
Internal operations
Help employees find information and complete routine processes consistently.
What you receive
A working improvement, not another AI presentation.
We start with a valuable use case, configure it properly and prepare your people to use it safely. The result is something your team can understand, measure and improve.
- ✓A practical map of where AI can help and where it should not
- ✓Prioritised use cases across email, support, sales and administration
- ✓Suitable ready made tools configured around real working practices
- ✓Connections between email, ticketing, CRM and other relevant systems
- ✓Safe, reviewable AI assistance for drafting, summarising and routine work
- ✓Clear ownership, approval rules and safeguards for employees
- ✓Team training, operating guidance and measurable handover
How it works
From AI opportunity to a dependable workflow.
Five practical steps, with your team involved at each stage.
- 01
Review
Understand the work, systems, friction points and appetite for change.
- 02
Prioritise
Select useful, achievable AI opportunities with sensible risk controls.
- 03
Configure
Connect and configure the right tools around the workflow.
- 04
Launch
Test real scenarios, agree review rules and train the people using them.
- 05
Improve
Measure adoption and outcomes, then refine what is not working.
Measurable outcomes
Know whether AI is making work better.
We establish a sensible baseline and report on operational measures, not vague productivity claims. The right measures depend on the workflow and your starting point.
Faster response
Measure where assisted drafting and better routing reduce waiting time.
Less routine admin
Track repetitive handling, data entry or summarising that has been reduced.
Consistent follow through
See whether ownership, next steps and overdue actions are clearer.
Useful adoption
Understand which workflows employees actually use and where support is needed.
€
Grow Digital Voucher
Your project may be eligible for support.
The Grow Digital Voucher may support eligible digital projects for qualifying businesses. Eligibility, eligible costs and final approval are determined by your Local Enterprise Office. EnquiryOps can help you define a clear project scope, but cannot guarantee approval or funding.
About EnquiryOps
Built from experience where customers, systems and teams meet.
EnquiryOps was founded by Andrew English, a Technical Account Manager based in Dublin with experience partnering across product, support and engineering.
That background shapes a practical approach: understand the real business issue, configure the technology properly, make responsibilities clear and help the people using it feel confident. EnquiryOps brings those disciplines to Irish businesses that want to benefit from AI without building a large internal transformation team.
View Andrew's LinkedIn profileFAQ
Straight answers to common questions.
Do we need to replace our current CRM?
No. CRM is only one possible part of the work. We start with the tools you already use, such as email, ticketing, shared documents, finance software or a CRM. We only recommend a change when there is a clear operational reason.
Which platforms do you work with?
We work with established email, productivity, support, ticketing, CRM and automation platforms. The review is independent of any platform. The right combination depends on your existing systems, workflow, budget and internal capability.
Will AI reply to customers without a person checking?
Only where the risk and use case make sense, and only with agreed controls. A common starting point is AI assisted drafting that an employee reviews before sending.
How disruptive is implementation?
The work is phased around daily operations. We test with realistic enquiries, document the process and train the people who will use it.
Can the Grow Digital Voucher pay for this work?
It may support eligible projects, but eligibility, scope and approval are decided by your Local Enterprise Office. EnquiryOps cannot guarantee funding or approval.
What happens in the free workflow review?
We use your questionnaire responses to focus on the work causing the most friction, the systems involved and the outcome you want. You leave with a practical view of the strongest use case and sensible next steps.
Start with a conversation
Where could better use of AI make work easier?
Complete the short questionnaire first, then book a free 30 minute workflow review. We will focus on one useful opportunity, the systems involved and a sensible next step.